Frequently Asked Questions
Everything you need to know about shopping with Ollie's
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking link so you can follow your package's journey in real-time.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your items sooner.
What is your return policy?
We want you to love your purchase! If you are not completely satisfied, you can return any item in its original condition within 30 days of delivery for a full refund.
Which payment methods do you accept?
Ollie's accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to expand our logistics to support more international destinations in the near future.
How can I contact customer support?
Our team is here to help! You can reach us via the 'Contact Us' form on our website, or email us directly at [email protected]. We typically respond within 24 hours.