Returns & Exchanges
At Ollie's, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free 30-day return policy for most items in their original condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and including a copy of your packing slip.
Ship It Back
Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing